Customer Health and Safety, Product Marketing and Labeling Policy and Consumer Rights Protection and Complaint Procedure

The company adheres to the concept of honest management and sustainable development, attaches importance to the health and safety of every customer, and strictly follows the ISO 9001 quality management system and relevant international standards and regulations, and is committed to providing safe, compliant and transparent products and services. In order to protect the rights of consumers, the following policies and complaint mechanisms are specially formulated:

(1) Customer Health and Safety

All products of the company are designed, produced and inspected in accordance with international standards and relevant regulations of the sales market to ensure product safety and quality.
The product label is clear, including ingredients, usage, safety warnings and qualified certification marks to ensure consumers' correct use and informed rights.
Perform product safety inspections regularly and purchase product liability insurance to reduce consumer risks.

(2) Marketing and Labeling Policy

Marketing activities and product labeling are all based on the principle of good faith, without misleading or concealing, to ensure that information is open and transparent.
All promotional materials, packaging and labeling comply with international and local regulations to protect consumers' right to know.

(3) Consumer Rights Protection Policy

The company has a dedicated unit responsible for consumer rights protection and regularly reviews and improves relevant policies.
Respect and protect consumers' personal information and strictly implement personal information protection and information security measures.

(4) Complaint Channels and Processing Procedures

Multiple complaint channels are provided, including:

Customer Service Window: Ms. Lin, Business Department
Customer Service Hotline: (02)2658-3000 ext. 364
Customer Service Email: sales@tainet.net

Reports can be made through the following channels
Report Window: Ms. Ke
Report Hotline: (02)2658-3000 ext. 411
Report Email: audit@tainet.net
Report by letter: Mail relevant documents to Audit Office, 3rd Floor, No. 108, Ruiguang Road, Neihu District, Taipei City 11491

Official Website Stakeholder Area: https://www.tainet.com.tw/stakeholder/

Complaint Process:
   - The dedicated staff will immediately accept the complaint upon receipt and respond to the progress within three working days.
   - Investigate, coordinate and respond to each case to ensure that the complaint is properly resolved.
   - If the handling result does not meet expectations, consumers can request further coordination or apply for assistance from an external impartial unit.

(5) Continuous communication and improvement

Conduct regular customer satisfaction surveys as a basis for service quality and product improvement.
Complaint cases are included in internal management and auditing, and products, services and complaint processes are continuously optimized.

The company promises to continue to be customer-centric, protect the health and rights of consumers, and welcome any opinions or suggestions to work with us to create a safer, transparent and trustworthy consumer environment.